Last Updated: April 20, 2026
Snappy Care ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile services, and home healthcare services.
By using Snappy Care services, you agree to the practices described in this Policy.
1. Data Controller
Snappy Care acts as the data controller for your personal data.
For any questions regarding this Privacy Policy or your data rights, you can contact us using the details in the "Contact Us" section.
2. Information We Collect
We collect the following categories of personal data:
2.1 Personal Identification Data
- Full name
- Phone number
- Email address
- Residential address
2.2 Health and Care-Related Information (Sensitive Data)
As a healthcare/home-care provider, we may collect:
- Patient care requirements
- Medical conditions (as shared by you or authorized persons)
- Care plans and instructions
- Emergency contact details
- Special needs or mobility information
This data is treated as sensitive personal data and is handled with enhanced security and confidentiality.
2.3 Demographic Information
- Age
- Gender (if provided for care purposes)
2.4 Technical and Usage Data
- IP address
- Device information
- Browser type
- Website usage behavior
3. How We Collect Information
We collect information in the following ways:
3.1 Directly from You
When you:
- Book a caregiver or service
- Fill out forms or inquiries
- Contact our support team
- Register on our platform
3.2 From Care Interactions
When caregivers provide services, they may record service-related updates or care notes necessary for continuity of care.
3.3 Automatically
Through:
- Cookies
- Analytics tools
- Website tracking technologies
3.4 From Authorized Third Parties
We may receive information from:
- Family members or guardians
- Healthcare professionals (when authorized)
- Partners or franchise caregivers
4. Legal Basis for Processing (GDPR)
We process your data based on:
- Consent - when you agree to care services or communications
- Contractual necessity - to deliver home healthcare services
- Legal obligations - compliance with healthcare and safety laws
- Vital interests - in emergency or health-critical situations
- Legitimate interests - improving service quality and operations
5. How We Use Your Information
We use your data to:
5.1 Provide Healthcare Services
- Assign caregivers
- Deliver home healthcare and support services
- Manage care schedules
- Maintain care continuity
5.2 Communication
- Service confirmations and updates
- Emergency notifications
- Care coordination between caregivers and family members
5.3 Service Improvement
- Monitor service quality
- Train caregivers
- Improve user experience
5.4 Safety and Security
- Protect patients and caregivers
- Prevent misuse or fraud
- Respond to emergencies
5.5 Legal and Regulatory Compliance
- Meet healthcare-related legal obligations
- Maintain required service records
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze usage trends
- Enhance user experience
You can disable cookies in your browser settings, but some features may not function properly.
7. How We Share Your Information
We do not sell your personal data. We may share your information only when necessary with:
7.1 Caregivers and Medical Staff
To deliver scheduled home healthcare services.
7.2 Authorized Family Members or Guardians
When required for care coordination or emergencies.
7.3 Service Providers
Third parties who assist in:
- Technology infrastructure
- Payment processing
- Customer support
7.4 Legal Authorities
Courts of Emirate of Dubai-UAE
7.5 Business Transfers
In case of merger, acquisition, or restructuring.
8. Data Retention
We retain personal and healthcare-related data only as long as necessary to:
- Provide care services
- Comply with legal obligations
- Resolve disputes
- Maintain safety records
After this period, data is securely deleted or anonymized.
9. Your Data Protection Rights (GDPR)
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
To exercise these rights, please contact us.
10. Children's and Dependent Care Data
Snappy Care may process data relating to children or dependent individuals only with consent from a parent, guardian, or authorized representative.
We handle such data with enhanced protection measures.
11. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date.
